Customer Service Officer
Provide superior customer service to insurance brokers by processing the insurance loans....
Summary about this job
Customer Service - Call Centre
Company: Arthur J. Gallagher & Co (Aus) Limited
Location: Sydney
Work type: Full Time
Salary: Major retailer discounts and salary continuance
Phone: +61-2-2070-1667
Fax: +61-8-5467-6201
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Genuine career paths within the business
- Previous loan pocessing experience an advantage
- Be the first point of contact for internal and external stakeholders
Provide exceptional customer service and administrative support to internal and external clients, brokers and stakeholders.
About the business
Elantis Premium Funding has over 25 years' experience in Australia and 18 years' experience in New Zealand offering brokers reliable, personalised and flexible premium funding solutions. Elantis Premium Funding formerly known as Lumley Finance was launched to the market in Australia in 1991 where it quickly built a reputation for integrity, reliability and professional service.
About the role
We have a fantastic opportunity for a Customer Service Officer to join our high performing Customer Service Team.
You will be responsible for:
- Managing and processing loan applications in an accurate and timely manner
- Ensuring information provided in relation to applications is accurate and correct
- Performing required processes and credit checks to qualify loan applications
- Resolving escalated customer complaints
- Providing updates on status of loan applications to sales staff
- Approving loans within authority levels and refer all other applications to Senior Customer Service Officer or Customer Service Manager
Job benefits and perks
- A competitive remuneration + superannuation + incentive program
- The opportunity to salary sacrifice to your superannuation
- Salary continuance
- Discounts to major retailers through our AJG Rewards scheme
- The opportunity to enrol in the Employee Stock Purchase Plan to both invest in your future and share in the company's growth potential.
Skills and experience
To excel in this role you will need to demonstrate:
- Demonstrated experience in customer service ideally in financial services or insurance
- Excellent verbal and written communication skills
- Strong administration and data entry skills
- High attention to detail and levels of accuracy
- Excellent organisational and time management skills
How to apply?
Please apply online via our careers website.
Should you have any questions, please contact Kirsty Patterson, Recruitment Business Partner for a confidential conversation at [email protected] or 02 9424 1782.
Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing