Call Centre Representative
Seeking a self-motivated and proactive individual with the ability to work in a busy environment
Summary about this job
Collections
Company: Hays Contact Centres
Location: ACT
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-6065-4860
Fax: +61-2-7298-8610
E-mail: n\a
Site: n\a
Detail information about job Call Centre Representative. Terms and conditions vacancy
- Immediate start
- Structured training and development
- Please call Irene Pavlovic on (02)62573331
Seeking a self-motivated and proactive individual with the ability to work in a busy environment
Your new company
This organisation is innovative in their approach to supplying the nations capital with day to day household needs. They pride themselves on delivering a high level of communication and also continue to connect with the local community, supporting local events and charities
Your new role
This role will ask that you bring your energy and communication skills to the forefront. You will be;
- Answering a high volume amount of calls
- Utilising tools and resources to effectively resolve issues
- Consulting and recommending suitable options to customers
- Working across multiple applications including MS Office Word and Excel
- Taking accountability for your performance KPIs
- Handling conflict and effectively problem solving in a timely manner
Overall this is a customer focused role which will entail patience, commitment and drive to supply the customer with a resolution suitable for the company and the customer
What you'll need to succeed
To be successful in this role, customer service experience either face to face or via phone is essential. You will have the ability to;
- Work in a busy KPI driven environment
- Handle difficult situations
- Be flexible and be willing to learn
- Learn and navigate more than one CRM system
- Manage your workload effectively
- Take instructions and lead by example where possible
- Communicate in a professional manner at all times
What you'll get in return
In return you will be working in a fun and newly designed office space with an open planned seating arrangement making your team leaders and supervisors available and approachable for support and guidance. Your performance is highly monitored and plans will be set in place for you personal success
What you need to do now
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact Irene Pavlovic for a confidential discussion on your career. 02 6257 3331