Rostering Support Officer

All vacancies of AustraliaCall Centre & Customer ServiceRostering Support Officer

Provide rostering support administration to the business and support operations in delivering quality service.

Summary about this job

Customer Service - Call Centre

Company: Serco Asia Pacific

Location: ACT

Work type: Full Time

Salary: n\a

Phone: +61-3-8150-1522

Fax: +61-3-3995-7514

E-mail: n\a

Site:

Detail information about job Rostering Support Officer. Terms and conditions vacancy

  • 24/7 rotating roster
  • Work within the workforce management team
  • Utilise your high attention to detail in this fast paced environment

Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of over 50,000 people delivering essential services on behalf of governments and organisations around the world.

 

If you are inspired to make a positive difference, find out more about us at www.serco.com/aspac 

 

Serco Immigration Services (SIS) is currently seeking a Rostering Support Officer to work within the Workforce Management Team in Barton Canberra. This role will provide rostering support administration to the business, and support operations in delivering quality service to our clients and customers.

 

Responsibilities for this role include:

 

  • Fielding absenteeism calls and arranging replacement staff
  • Filling additional demands/vacant posts
  • Validating the rostering support data using workforce management applications
  • Liaising with shift managers to resolve time data discrepancies
  • Ensuring fortnightly data is correct to support the processing of payroll
  • Supporting the leadership team in the improvement of the roster planning process

 

To be successful in this role, you will be tertiary qualified or have equivalent work experience; and previous experience with customer service and a contact centre environment will be highly regarded. You demonstrate exceptional moral values in all that you do. You will have sound communication skills and attention to detail, and show a commitment to 100% confidentiality and the highest level of personal integrity and ethical behaviour. You must be able to maintain a current Australian Federal Police Clearance.

 

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter.

 

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

 

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