Support Centre Consultant

Summary about this job

Detail information about job Support Centre Consultant. Terms and conditions vacancy

We are one of the top three com­panies in the global market for access and security solutions. With around 16,000 employees we are at our customers' side in over 130 countries. And whoever starts working with us can feel it right away: We are curious about people and always expect the best of them. Approaching new colleagues candidly and wel­coming them with confidence – for us it is part of the culture that has made us successful for years. Trust is what deeply con­nects us at dormakaba. And what makes a perfect start for your career.

Your opportunity:

This full time position is based in our Hallam office.  In the role of Support Centre Consultant you will provide customer service and support to all offices nationally.

What you can expect:

• Acceptance and placements of telephone calls, emails and electronic notifications.
• Acceptance of all incoming calls and transfer to relevant departments nationally.
• Logging Work Orders
• Acquisition of customer complaints.
• Ensure the implementations of customer complaints.
• Ensure communication between Service, Sales and Technical Support.
• Administrative support of the Management Team in reporting on individual work area

What we expect:

• Experience in office administration
• A polite and professional phone manner
• Intermediate to advanced skills in MS office
• Ability to use our service database (service max) or similar CRM program
• Attention to detail
• A can-do attitude and a desire to provide excellent customer service
• A desire to work as an integral part of a small team

Application:

All applications will be treated in the strictest of confidence, and only short-listed candidates will be contacted.  Short listed applicants will be required to undergo a medical assessment.

Please note we will not accept applications or referrals from recruitment agencies.