Guest Experience / Call Centre Consultant - Local Motor Group
Our Guest Experience Consultants directly impact guest experience outcomes, providing the first point of contact for customers calling via telephone.
Summary about this job
Customer Service - Call Centre
Company: Private Advertiser
Location: Launceston & North East
Work type: Full Time
Salary: n\a
Phone: +61-2-9808-1886
Fax: +61-3-7215-8288
E-mail: n\a
Site: n\a
Detail information about job Guest Experience / Call Centre Consultant - Local Motor Group. Terms and conditions vacancy
About the business and the role
Local Motor Group is a dynamic and evolving Tasmanian based automotive company which operates eight automotive dealership sites representing 11 automotive brands. We are committed to providing excellence in customer service whilst creating a fun and dynamic environment for our employees. We are focused on quality systems, processes and working together as a team to achieve results and deliver high quality guest outcomes.
An exciting full-time permanent employment opportunity has become available in our Business Development Centre (BDC) located at our Launceston Mitsubishi dealership. We're seeking a motivated, results driven individual who is passionate about the guest experience to join our friendly, professional team.
The ideal candidate will:
- be a highly effective communicator, with an exceptional telephone manner
- have strong administration skills, including a high attention to detail and data accuracy and integrity
- be able to maintain a high level of professionalism when working under pressure and capable of appropriately managing customer objections and complaints
Job tasks and responsibilities
- Professionally and efficiently manage inbound and outbound customer calls
- Appropriately transfer customer calls internally
- Enter and maintain accurate data records within Dealer Management System
- Comply with company policies & procedures, compliance, quality, risk and legislative requirements
- Provide support with administration operational functions as required
Skills and experience
- Professional, friendly and courteous customer service manner
- Previous experience within a customer service role
- Strong interpersonal skills
- The ability to take initiative and problem solve in a fast-paced environment, often with multiple calls to be answered in a queue at any one time;
- Sound knowledge of Microsoft Office suite programs with accurate data entry skills
- Ability to work well autonomously and as part of a high-performance team
- Ability to work well under pressure, meet deadlines and respond to multiple stakeholder requests
If you have a keen desire to positively influence guest experience outcomes and would like to join a dynamic, progressive organisation with the opportunity to work with a great team of people, we'd love to hear from you!
For more information, please contact the LMG team on 03 6323 0200.
Please note – All applications will be kept strictly confidential and are shortlisted against the skills and experience detailed above.
Applications close Friday 27 July 2018
Apply now for the chance to join the Local Motor Group team!