Client Engagement Officer

Summary about this job

Detail information about job Client Engagement Officer. Terms and conditions vacancy

• 6 month contract role in Newcastle
• Provide advice and guidance on non - compliance
• Build & sustain positive relationships

Spinifex Recruiting are currently seeking experienced client engagement officers for a 6 month contract role in Newcastle NSW.

The Client Engagement Officer is responsible for providing both advice and guidance and using data and intelligence to identify and deal with non-compliance. The Client Engagement Officer responds to enquiries from client and provides incorporation and support to meet their obligations and to manage their affairs.

Key Accountabilities:

• Understand relevant policy, procedures, legislation and frameworks to resolve straightforward issues based on a range of client information or circumstances
• Perform and support a range of client engagement activities, from early prevention activities to correction
• Listen and engage with clients, build and sustain relationships to gain an understanding of their individual or business circumstances
• Communicate effectively with clients to provide information and advice in a multichannel or digital environment
• Contribute and suggest ideas and improvements to tasks and activities affecting how own work is performed to achieve more efficient outcomes
• Understand and respond positively to change and be adaptable to shifting organisational priorities
• Work collaboratively in a team environment and actively participate and support team work and group activities
• Identify, gather, record and share information relevant to risk analysis activities

Skills & Experience:

• Qualifications in taxation, law, accounting, business, commerce or economics will be highly regarded
• Intermediate customer service skills
• Ability to quickly acquire knowledge of information systems
• Ability to confidently present verbal and written information in a clear, concise, confidential and professional manner
• Ability to build and sustain positive relationships with staff and clients, including working in a team environment
• Ability to listen and be responsive to changes in client needs and expectations
• Ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity
• Ability to interpret and apply tax legislation and document decisions, proper completion of documents such as formal notice and recordkeeping
• Be open and accountable and of high integrity

If it sounds like you meet the key criteria, apply now as this role is scheduled for an asap start. Alternatively, for a confidential discussion, please call Miranda on 6361 1112