Intake Officer

Summary about this job

Detail information about job Intake Officer. Terms and conditions vacancy

Do you want to be a part of a rapidly growing Not-for-profit organisation?

• Are you a star at customer service, promoting services & truly passionate about helping clients?
• Do you have an energetic, enthusiastic & positive personality?
• Enjoy the benefits a not-for-profit company can provide

About the company:

bestchance Child Family Care is an independent, not-for-profit community organisation which has been providing high quality support to children and families since 1895. We are looking for an experienced and passionate customer service wiz with high-level communication and administrative skills, who is passionate about making a difference in the lives of people every day.

About the role:

This is a part time position (working Mondays, Tuesdays and Wednesdays 9am - 5.06pm), within our newly developed Intake team. As part of this team, you will be responsible for being the first point of contact for the business and effectively handling new enquiries with the view to help meet the needs of the families and individuals as well as maximising referrals to our other programs. You will play a big part in the ongoing development of the Intake team; ensuring processes are effectively set up and followed. Salesforce is the CRM used within this role and you will be responsible for maintaining quality data and information gathered from our clients.

Selection Criteria:

You will welcome a variety of responsibilities and adapt quickly to changing priorities. You will have great customer service skills, high level of proficiency in Microsoft Office, excellent time management skills, the ability to work under minimal supervision with a high degree of initiative and attention to detail. You must be passionate about customer service and empathetic to the needs of families, children and students. Utilising your excellent listening skills, customer service skills and sharp attention to detail you will make a difference in the lives of our families, children and students, and will use these skills to support and liaise with team members from all departments across the business. Key expectations will include:

• Previous experience and proven track record in customer service/administration roles
• Demonstrated highly effective verbal, written and interpersonal communication and customer service skills
• Demonstrated high level computer literacy and must have experience with Microsoft Office
• Demonstrated ability of using time management skills to manage a high volume of call and email enquiries
• Be energetic, enthusiastic, passionate and empathetic
• Experience in an outbound/inbound call environment is desired

• Strong problem solving and time management skills
• Previous experience with Salesforce or a similar customer management system is desired
• Have the ability to easily adapt to changes in tasks and processes

Want to get started?

We are proud of our reputation at bestchance, and we are looking for a person who is passionate and capable of helping support our Intake department, whilst making a difference in the lives of people every day.

If this sounds like you, and you have the skills, experience and qualities we have described in the key selection criteria, then we want to hear from you today. All applications should include a cover letter and up to date resume, which details the applicants skills, addressing the key selection criteria outlined. Applications without a cover letter will not be considered.

Please forward your application and resume to Toni Bellingham at [email protected] 

Applications close Tuesday 24th July

bestchance is a child safe and equal opportunity employer. We are committed to child safety and have zero tolerance of child abuse. Applicants should be aware that we carry out Working with Children, Police Records and reference checks to ensure that we are recruiting the right people.