Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

IRI

At IRi we go beyond big data to supercharge our clients growth and profitability. We use our leading technology platform and prescriptive analytic tools to deliver powerful market, consumer and media information, and end to end customised solutions – from insights to planning, targeting/optimization to activation/execution, all the way through to ROI measurement. Exceptional client service is a part of everything we do.

Do you have a fun and bubbly personality? Then this role was made for you!

We are seeking a stand out Customer Service Call Centre Representative, who is looking to join a great team environment. This role sits within our Solutions & Innovation team and will expose you to the fascinating world of Fast Moving Consumer Goods.

As a Customer Service Rep, you will have the opportunity to be a key member of our call centre, who acts as the important link between IRI and our members.

Who you are:

You might be currently working in retail and want a change, or you could have finished Uni and are ready to secure your first role in the corporate world. You are passionate about customer service, know how to build a relationship with someone via the phone and love going the extra mile. You will be reliable, organised and pro-active, possess a ‘can-do’ attitude and love being part of a team. Whilst this is an entry level role, some previous customer service experience will enhance your application.  

The stuff you’ll be doing: 

• Managing Inbound and Outbound calls during regular business hours 9am-5pm
• (We offer flexible working hours – please ask us for further information)
• Building and sustaining panel member relationships by engaging with members on a regular basis
• You won’t be making sales calls
• Assisting our Panel members with everything from set-up, education and troubleshooting

What you need to bring:

• A genuine passion for dealing with people
• Keen eye for detail with a can-do attitude
• Good written and verbal communication skills
• Your excellent prioritisation skills
• A passion to learn

Life At IRI

We are passionate about facilitating a work environment that enables individuals to become the best version of themselves. Our people’s personal growth is a top priority.

Our leaders create a space where our people can perform meaningful work, whilst enjoying what they do and learning along the way. We value collaboration over lengthy processes or bureaucratic procedures, and we empower our people to resolve obstacles to performance.

Here are some of the great things we offer our people

• Progressive learning and development programs to suit your individual needs
• A culture where creativity and curiosity is encouraged and we have the opportunity to learn, adapt and perform to our greatest potential.
• An opportunity to be a part of an exciting global company that leads the way when it comes to understanding our consumer market and the changes which impact how we behave and live.
• Access to our leading experts in the industry around Thought Leadership.
• Progressive benefits and initiatives that support not only our people but the community at large.
• Attractive salary package
• Flexible working hours
• Onsite gym with fitness classes that you will get free membership too
• Childcare facilities within the Rhodes Corporate Park
• Casual dress code
• Easy access to Rhodes station​
• Great location – 25 mins train journey from Redfern Station / 25 mins from Parramatta Station

We are interviewing suitable candidates as they apply so if this role sounds suitable, send your CV through to us today!

A detailed Position Description is available on request.

Please reach out to our Talent Acquisition Team for further information. Joe Long [email protected] // 02 8789 4256.