Team Leader
Base salary of 65-75k per annum - plus super. Generous salary packaging. Freshly renovated office in the heart of Melbourne CBD
Summary about this job
Supervisors/Team Leaders
Company: Marie Stopes International
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-1101-7200
Fax: +61-8-6017-2855
E-mail: n\a
Site: n\a
Detail information about job Team Leader. Terms and conditions vacancy
- Base salary of 65-75k per annum - plus super
- Bonuses - Up to 5k per annum
- Generous salary packaging (considerably reducing your tax)
- Freshly renovated office in the heart of Melbourne CBD
We are Marie Stopes Australia:
We are a social enterprise providing quality sexual and reproductive healthcare services to Australian women and men.
The Role:
This is an exciting Team Leader position where you can influence your ongoing role. You will be responsible for guiding a team of passionate customer service agents to provide the highest quality service to Marie Stopes patients. Your experience in developing individuals and drive to support your team is pivotal to this role.
Your responsibilities will include, but are not limited to:
- Team support - Your compassion and empathy will ensure both patients and staff will be supported through their journey.
- Actively provide Quality Assessment support, delivering effective and timely feedback in 1on1's.
- Reporting on, coaching and motivating Client Service Advisor's to exceed their targets and provide exceptional care.
- Engage the team in their roles, inspiring and motivating individuals, to not only hit targets, but live the organisational core values.
- Creation and implementation of process' to support the team in our goal of quality service.
Qualifications, skills and experiences required include the following:
- Leadership in a contact centre team or similar environment
- Self motivated, able to work autonomously, prioritise and delegate in a high volume contact centre environment
- An influencer and motivator of people
- Exceptional communication skills
- A pro-choice attitude and support for our vision "Children by choice, not chance"
What we are offering you:
Besides the benefits of joining a team of passionate, like minded and motivated individuals, your salary is commensurate to experience and will be negotiable.
In addition to your take-home pay, you will have access to salary packaging, bonuses, flexibility and most of all you will have the satisfaction of making a positive difference while being a part of an organisation with a global footprint.
Don't miss out on this opportunity to apply your passion for great customer service to an organisation aiming to empower communities.
www.mariestopes.recruitmenthub.com.au
Closing: 11 August 2018
Location: Melbourne
Job ID: 4252766