Client Engagement Officer
Fast-paced call centre environment, conversing directly with customers via phone and email to help resolve queries and problems for a government dep.
Summary about this job
Customer Service - Call Centre
Company: Smalls, GWS & JHA trading as Spinifex Recruiting
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-5147-8027
Fax: +61-3-6431-9410
E-mail: n\a
Site: n\a
Detail information about job Client Engagement Officer. Terms and conditions vacancy
- Location > Parramatta, Access to Public Transport
- Duration > September 2018 - June 2019
The successful candidates will be required to undertake a role that includes a significant telephony component and will need to be equipped with working in a fast pace call centre type environment, conversing directly with client to provide information or make decisions with the support and guidance of a more senior team member on the more difficult issues. This role is commencing September 2018 until June 2019, based in Parramatta.
Responsibilities
- Proven ability to confidently present verbal and written information in a clear, concise, confidential and professional manner
- Ability to build and sustain positive relationships with staff and clients, including working in a team environment. Able to listen and be responsive to changes in client needs and expectations.
- An understanding of business and commercial arrangements and the ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity
- Handle confidential records and correctly organise and store them according to department’s policy.
Requirements:
- Qualifications in taxation, law, accounting, business, commerce or economics will be highly regarded
- Understand relevant policy, procedures, legislation and frameworks to resolve straightforward issues based on a range of client information or circumstances. Be adaptable and able to learn new skills/information while in the role.
- Highly developed verbal and written communication skills. Have proven experience liaising with customers resulting in problem resolution. Previous experience in communicating with both internal and external stakeholders very desirable.
- Prioritise tasks, meet targets and deadlines consistently
- Strong computer skills desirable and the ability to learn new systems.
* All candidates who progress will be required to complete police background checks*
How to Apply:
Please submit your most recent resume via the link provided. If you have any queries about this role, please contact Kristy on 02 9893 7555.