Collections and Customer service Officer

Summary about this job

Detail information about job Collections and Customer service Officer . Terms and conditions vacancy

• Full time permanent collections officer role based in CBD
• Must have excellent communication skills
• $55k + super + bonus

ABOUT THE COMPANY

My client uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through their platform, millions of small businesses can obtain affordable loans. They are changing the way small businesses borrow money by combining their passion for Main Street with cutting-edge technology. They evaluate businesses based on their actual performance, not personal credit, and that’s enabled them to say “yes” more often and faster than traditional lenders.

As part of the Customer Support & Collections Team, you will:

• Handle high volume outbound and inbound phone calls
• Negotiate the collection of outstanding accounts in a respectful manner and build rapport with our customers
• Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
• Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers
• Identify and solve potential and current problems by analysing information and data across multiple databases
• Maintain accurate account records, ensuring all relevant customer information is obtained and updated.
• Proactive and willing to learn
• Build effective strategic partnerships

About You:

• You have 1 years’ experience in a Customer Support or collections role and have a strong focus on service
• You have a positive attitude, are team oriented, social, and fun to work with
• Feels empowered to help solve escalated issues. Works towards making a wrong a right”.
• You are technically minded and love keeping up with the latest technology
• You are flexible and adaptable to change
• You are able to multitask at a very high level and maintain multiple deadlines
• You have proficiency in Microsoft Outlook, Word, and Excel
• Experience using Salesforce is desired but not essential as on the job training will be provided
• Banking/finance experience is a plus; retail background may be considered

What they offer you:

• Ongoing training and development
• The opportunity to challenge yourself and contribute to shaping a company at its early stages
• An open-minded, collaborative workplace, which will both challenge you and celebrate your work.
• A workplace full of bright, interesting, enthusiastic colleagues.
• Fully stocked kitchen with snacks and drinks

If you would like to apply for this role please APPLY below and contact Martin Dawson on 02 8233 2312 or email me your CV to [email protected]