Consumer Affairs Representative
An exciting opportunity exists for an enthusiastic individual with a passion for delivering excellent communication to our consumers
Summary about this job
Customer Service - Call Centre
Company: Colgate Palmolive
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-3767-4091
Fax: +61-2-2099-6698
E-mail: n\a
Site: n\a
Detail information about job Consumer Affairs Representative. Terms and conditions vacancy
- Work with a leading global company in Sydney CBD
- Join a friendly & supportive team
- Immediate start available
As a member of the Consumer Affairs team you will be an exemplary representative of Colgate-Palmolive, committed to consumer advocacy and delivering great outcomes for both our consumers, the community and our company. You will join us for a 12 month fixed term contract, 5 days a week from Monday to Friday and will be based in our Sydney City Corporate Office.
In this role you will be responsible for handling consumer enquiries and communications from beginning to end, providing consumers with superior care and a highly personalised experience throughout. In addition, you will be involved in developing individual consumer communications in line with company policy, with a view to engaging consumers and promoting brand loyalty.
Key Responsibilities
•Handling both initial and escalated consumer communications without jeopardising the company's reputation
•Demonstrate in-depth knowledge of Colgate-Palmolive products and Consumer Affairs Procedures
•Develop customised communications for both internal and external contacts
•Be aware of fluctuations or trends in consumer communications and alert management as required
Expected Areas of Skill
To succeed in this role you will be an engaged, enthusiastic and self-motivated individual who displays great attention to detail in all their work. You are a confident communicator and an active listener, committed and focused in understanding and exceeding the expectations of people.
In addition, you will:
- Have excellent verbal and written communication skills
- Be skilled in managing/directing conversation to positive outcome for both people and Company
- Be experienced in mediation and conflict resolution techniques
- Have understanding of consumer service practices & local requirements (ACL)
- Be proficient in Microsoft Office Suite
- Have experience working in a contact centre environment (desirable)
- Hold a Bachelor's degree in a related field (Psychology or Communications) (desirable)
Please outline how your skills and experience will contribute to our Consumer Affairs team through your cover letter.