Customer Service Specialist

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Specialist

Excellent opportunity for a technically minded Customer Service professional to join a stable and professional team based in the Hills District!

Summary about this job

Customer Service - Call Centre

Company: Fusion Careers

Location: Sydney

Work type: Full Time

Salary: $55,000 - $64,999

Phone: +61-2-9008-9207

Fax: +61-8-3427-4886

E-mail: n\a

Site:

Detail information about job Customer Service Specialist. Terms and conditions vacancy

  • Excellent Opportunity to join a successful organisation
  • Hills District Location
  • Great Team Environment

This is an excellent opportunity for a technically minded Customer Service professional to join a stable and professional team.

This role is a combination of Customer Service and Sales Support combined with Order Management and your duties and responsibilities will include however not be limited to:

  • First point of contact for all inbound calls
  • Work with the Sales Team in qualifying and following up sales leads via emails and outbound calls
  • Sales Order Data Entry into CRM system
  • Handle product, pricing and availability queries from customers
  • Back office Sales & Customer service support functions
  • Entering purchase orders and warranty and rebate related orders
  • Manage and maintain the pricing matrix
  • Prepare and distribute customer backorder reports including returns/replacements
  • Transferring technically specific enquiries via phone/email to appropriate department

To be successful, candidate needs to have the following skills:

  • 3-5 years’ experience in a Customer Service, Sales Support or Operations/Order Entry based position
  • Exposure to large ERP systems highly desirable
  • High level of Customer Service skills
  • Strong and accurate data entry skills, excellent attention to detail
  • Proactive and organised, ability to confidently manage competing priorities
  • Strong computer literacy
  • Strong relationship building skills

To express interest in this opportunity, click APPLY and follow the links.

Responds for Customer Service Specialist on FaceBook

Read all comments for Customer Service Specialist. Leave a respond Customer Service Specialist in social networks. Customer Service Specialist on Facebook, LinkedIn and Google+