Customer Service Specialist
Excellent opportunity for a technically minded Customer Service professional to join a stable and professional team based in the Hills District!
Summary about this job
Customer Service - Call Centre
Company: Fusion Careers
Location: Sydney
Work type: Full Time
Salary: $55,000 - $64,999
Phone: +61-2-9008-9207
Fax: +61-8-3427-4886
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist. Terms and conditions vacancy
- Excellent Opportunity to join a successful organisation
- Hills District Location
- Great Team Environment
This is an excellent opportunity for a technically minded Customer Service professional to join a stable and professional team.
This role is a combination of Customer Service and Sales Support combined with Order Management and your duties and responsibilities will include however not be limited to:
- First point of contact for all inbound calls
- Work with the Sales Team in qualifying and following up sales leads via emails and outbound calls
- Sales Order Data Entry into CRM system
- Handle product, pricing and availability queries from customers
- Back office Sales & Customer service support functions
- Entering purchase orders and warranty and rebate related orders
- Manage and maintain the pricing matrix
- Prepare and distribute customer backorder reports including returns/replacements
- Transferring technically specific enquiries via phone/email to appropriate department
To be successful, candidate needs to have the following skills:
- 3-5 years’ experience in a Customer Service, Sales Support or Operations/Order Entry based position
- Exposure to large ERP systems highly desirable
- High level of Customer Service skills
- Strong and accurate data entry skills, excellent attention to detail
- Proactive and organised, ability to confidently manage competing priorities
- Strong computer literacy
- Strong relationship building skills
To express interest in this opportunity, click APPLY and follow the links.