Full-Time Permanent Contact Centre Consultants

Summary about this job

Detail information about job Full-Time Permanent Contact Centre Consultants. Terms and conditions vacancy

• Multiple Full Time roles
• Strong service and achievement focus required
• Comprehensive training and ongoing support

• Multiple Full Time roles
• Strong service and achievement focus required
• Comprehensive training and ongoing support

Do you have a passion for Brisbane and a desire to deliver exceptional service at every opportunity?

Would you like to know what it is like to work for a multiple award winning team and support our community?

Do you strive to achieve excellent results and achieve personal targets while contributing to team success?

Brisbane City Council’s multi-channel Contact Centre enjoys an enviable reputation for providing exceptional service to residents, business and visitors. As a result of continued growth, we are now seeking a number of customer service professionals to join our team.

These are genuine opportunities to work with a fantastic team who continue to develop their operations to achieve outstanding success.

What will you be doing?
The role involves managing inbound calls and occasional outbound contact supporting customers in a high volume environment, multi-channel environment. The role will see you providing information, actioning work requests and resolving complaints in a complex environment.

This is a dynamic environment of regular change that will provide long term opportunities to work across multiple service delivery channels over a period of time. We strive to achieve results that balance customer and organisational needs in a supportive team environment.

When and where will you do it?
The Contact Centre operates 24 hours per day, 7 days per week and as such all staff must be flexible to work rotating rosters including the participation in an on call emergency event roster. Rosters are provided 2 weeks in advance for a 4 week block. Most shifts are initially rostered between 6.30am and 6.30pm Monday to Friday and flexibility with working hours is essential. 

We have 2 Contact Centre sites and an operational team based in the City. To be successful in the position you must be prepared to rotate between our Contact Centre sites at Chermside and Yeerongpilly. Whilst we endeavour to place you in your site of preference, you must be prepared to work from either of our regional sites if required.   

Induction training commences on Monday 20 August 2018 and will run for 4 weeks with additional on the floor support and ongoing coaching, feedback and development.

What is on offer?

• a commencement base salary of $60,693 p.a. with 6 monthly increments, based on performance, within the commencement band level
• comprehensive Induction training and ongoing development
• exceptional superannuation benefits including a 14% employer contribution
• the option to have a rostered day off every fortnight after probation (after an in initial 3 month period)

What we are seeking?

• a stable work background with experience in providing quality customer service in a high volume, complex  customer service environment
• a commitment to your own performance and achieving the objectives and key performance indicators for the role
• well developed communication and interpersonal skills and the ability to maintain effective working relationships with all stakeholders.
• strong team skills
• exceptionally good PC and systems skills
• a positive customer focussed attitude
• the willingness to receive and act on feedback
• high levels of resilience and the ability to work autonomously

How do you apply?
If this sounds like you please click the apply link and ensure you attach an up-to-date resume and complete all contact details including your email address for a prompt acknowledgement of your application. Reference No. JO-1806-3475. To apply you must have full permanent working rights in Australia.

Please be aware that due to training requirements and on the job support no leave will be granted in the first 6 months of employment.

Closing date midnight Monday 16 July 2018.

Due to the requirements of this role, a criminal history check will be undertaken on preferred applicants.  A criminal history does not necessarily preclude an applicant from appointment. Applicants may also be required to undertake a pre placement Medical Assessment.

Brisbane City Council is an Equal Opportunity Employer.

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