Customer Service Specialist
Customer Service Specialist|Spring Hill | Competitive Salary | Permanent
Summary about this job
Customer Service - Call Centre
Company: Kelly Services - Queensland
Location: Brisbane
Work type: Full Time
Salary: $50k - $55k p.a.
Phone: +61-3-9971-1387
Fax: +61-2-9292-1521
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist. Terms and conditions vacancy
Who is our Client?
Our Client is a not-for-profit membership organisation that provides insurance and other benefits to healthcare practitioners and students across Australia. By remaining focused on its key objective, supporting and protecting the character and interests of its members, they have exceeded industry growth year on year.
The Role:
An opportunity has arisen to join our committed Member Services team in Brisbane where the key priority is to respond to membership queries.
Responsibilities Include:
- Responding to membership queries (eg. phone, email)
- Clearly communicating membership benefits and services
- Comprehensive understanding of MIPS' products, benefits and process
- Data entry and processing of forms
- Maintain accurate and timely records
- Adhere to process guidelines and compliance requirements
- Deliver excellence in customer service and exceed member expectations
- Provide support and assistance within the team as required
General requirements:
- 2+ years experience in an insurance/finance services customer service field
- Strong written and verbal communications skills
- Experience in a call centre or other customer service role will be highly regarded
Desired Skills:
- Ability to effectively respond to membership querie
- Well spoken with good communication and pronunciation
- Ability to work and collaborate well within a team
- Ability to adhere to process and guidelines
- Accurate data entry, strong attention to detail
- Strong PC skills (including MS office)
- A team player working as part of a diverse, multi-functional team
- Desire to learn and adapt to change
- Positive and proactive approach to challenges
To fulfil this role you will need to be a results driven individual with strong written/verbal skills that has a passion for customer service. You will need to possess personable skills to enable you to communicate with a variety of professionals and work collaboratively with the MIPS team.
A good understating of insurance/financial services and the healthcare sector would be well regarded.
Kelly Services is a Fortune 500 company, operating in more than 30 countries and territories worldwide, with 25 years history in Australia and locate in every major city nationwide. We deliver staffing solutions across temporary assignments, permanent placements, outsourced recruitment and HR consulting. Our core service lines include Commercial, Industrial, Trades, Financial and Scientific resources divisions.