Member Service Consultant |(Inbound Call Centre |Brisbane CBD

Summary about this job

Detail information about job Member Service Consultant |(Inbound Call Centre |Brisbane CBD. Terms and conditions vacancy

HOBAN is seeking to engage the knowledge and experience of a Member Service Consultant, working within an inbound call centre, for a Banking organisation located in the Brisbane CBD. Commencing mid-July, this is a temporary assignment for approximately 3 months with possibility of permanent placement to the right candidate.

As a Member Service Consultant, you will complete a range of duties including maintenance of membership/accounts, arranging transactional payments, providing insurance services and responding to general enquiries. This position requires you to have a strong professional drive, the ability to work autonomously and build positive relationships with members.

Reporting to management, you will be responsible for the following:

• Ensure all member enquiries are answered promptly within a professional manner whether by phone, email or social media
• Resolve member enquires / complaints at first point of contact and ensure satisfaction / resolution
• Follow appropriate policies and procedures within timely manner
• Maintain active oversight and control of call queues to ensure timely and efficient service
• Provide accurate and comprehensive information to members or prospective members and recognise opportunities to up sale products where necessary
• Undertake transactional processing duties including internal / external transfers etc.
• Stay up-to-date with current products through coaching / training
• Provide administrative support within the branch where necessary

 As an experienced Member Service Consultant, you will possess the following:

• Intermediate to advanced computer literacy (particularly Microsoft Office)
• Strong customer service skills and prior demonstrated experience within a service setting (inbound)
• Strong team work and collaboration skills
• Excellent problem solving skills
• High attention to detail and accuracy

 This role sounds like me, how do I apply?

• Apply online, completing all application questions
• Provide an up-to-date resume including employment dates, duties and type of employment (contract / temporary / permanent)
• Provide 1-2 page suitability statement based on the above skills/experience criteria (attached as a cover letter or within resume)
• Include 2 current contactable referees (phone numbers and email addresses preferred)

 Due to the nature of this role, successful applicants will need to undergo an online cognitive assessments and a criminal history check.

 Please Note: Applications which are incomplete (incomplete application questions and/or suitability statement) will not be reviewed.