Customer Service Representative
SNP Security are currently seeking talented, dynamic and enthusiastic people who would like to join us as Customer Service Representatives.
Summary about this job
Customer Service - Customer Facing
Company: SNP Security
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-8-1462-8007
Fax: +61-2-2157-3704
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Sydney Airport based with parking provided
- Ability to speak multiple languages is highly regarded
- Make an Impact. Deliver an Experience. Be Unexpected!
At SNP Security we strive to deliver the unexpected every day. We know that when the unexpected occurs, there is no substitute for experience, in-depth knowledge and continuous training. "Expect the Unexpected. We do" is a testament to our customers that SNP Security is able to carry out our duty of service and deliver certainty in all circumstances.
SNP Security are currently seeking talented, dynamic and enthusiastic people who would like to join us as Customer Service Representatives.
As a Customer Service Representative you're not only the face and voice of SNP Security but also Australia's largest airport. Energy & enthusiasm are essential for delivering unexpected levels of customer service to the thousands of local and international travellers you will have the opportunity to meet each and every day.
You thrive in a fast paced environment by safely assisting travellers in preparation for border protection, the security screening process, ensuring maximum efficiency and supporting any enquiries with a positive attitude and high level of personal integrity. The role is to perform duties relevant to the security of persons and property at the airport as defined by the contract with Sydney Airport Corporation Limited (SACL). The Customer Experience Aviation Division encompasses the International and Domestic Terminals at Sydney Airport.
We offer permanent part time positions with rotating shifts of between 4 to 12 hours in length. Start and finish times range from 4:00am to 11:00pm, 7 days a week.
Key Responsibilies:
- 24 hour VIC Pass Management
- Lost Property Management
- Ad-hoc Gate Kits - management, distribution and reconciliation
- Key, Access Card and Equipment Issues - management, distribution and reconcilitation
- Vehicle Towing and Retrieval - payment processing
- Customer support
- After hours phone support
- Express Path - Arrivals and Departures
- Customer Facilitation and Preperation
You must be available to start training in September 2018
To be part of the team you must also have a valid Driver's Licence, reliable transport and a valid Police Clearance if you have resided outside of Australia for longer than 6 months in the last 5 years.
Our company values are fundamental to SNP Security's success. They are the foundation of our company, define who we are and set us apart from the competition. As part of these values, we offer growth and development opportunities through the SNP Learning Academy. Furthermore, you will have access to an extensive range of benefits including STAR Rewards, a program that recognises and individual's outstanding performance.
Ready for the challenge? Hit APPLY NOW and submit your resume and cover letter!