Customer Service Team Leader
Fantastic and unique opportunity to value add to this business by leading your team to success!
Summary about this job
Supervisors/Team Leaders
Company: Randstad Australia
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: $100k - $115k p.a.
Phone: +61-8-1187-8666
Fax: +61-3-6744-6756
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader. Terms and conditions vacancy
- Unique and opportunity to drive continue success within a reputable business
- Generous salary package including 15% Superannuation
- Permanent position
Your new role
As the Customer Service Interactions Team Leader you will manage Ausgrid's Claims, Recoveries and Customer Relations teams. You will lead a team of 10 staff to success through driving the delivery of optimal customer service outcomes.You will oversee and manage the pursuit of claims, complaints, customer relations, and third party damages, in order to strengthen or substantiate the company's position. Liaising with internal and external stakeholders is a key facet of this role and you will appear in person and act as Ausgrid’s advocate in various forums.
About you
Diploma level qualifications in either Claims Management, Communications, Debt Recovery, Law or alternative dispute resolution. Demonstrated experience in customer service, claims, debt recovery, and customer relations, you will utilise your skill set with proven analytical ability, problem solving, information gathering, and decision making in the area of customer negotiation, complaints and queries. You have excellent interpersonal and negotiation skills, are able to maintain professional and courteous demeanor, with a proven ability to work as part of a team and autonomously. Ideally you have an insurance/claims background and have the ability to review and analyse trends/systemic issues.
Your new company
Ausgrid is an energy services business that operates the largest electricity network in Australia. Ausgrid deliver a safe and reliable electricity supply to more than 1.7 million homes and businesses in parts of Sydney, the Central Coast and the Hunter regions of New South Wales. Ausgrid's vision is to be a leading energy solutions provider, recognised both locally and globally. To achieve this vision, all Ausgrid employees commit to living their Values in all they do.
What you'll get
This permanent position is working with Australia's largest electricity network, you will be part of this reputable organisation and work with a great team of people, you will have the ability to lead your team to success and make a difference with your leadership skills. Based at Wallsend, you will have the luxury of working close to home with a generous remuneration package including 15% Superannuation.
What's next?
If you want to take a step up into this one of a kind opportunity, click ‘apply now’ to forward an up-to-date CV or for more information you can contact Liz at Randstad on [email protected] / 02 4032 7354 for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.