Service Coordinator - Fixed Term (18 Months)

Summary about this job

Detail information about job Service Coordinator - Fixed Term (18 Months). Terms and conditions vacancy

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.

While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

We have an exciting opportunity available for a motivated, responsible and experienced Service Coordinator to join our Healthcare Operations and Customer Care Centre. This is a  12 month fixed term full-time position (with potential to go permanent), the Service Coordinator reports to the Service Operations Team Lead and the primary function will be to receive and transmit reliable messages, tracking and planning of Service Engineers, equipment and spare parts and recording accurate information to ensure efficient delivery to customers.

Key Responsibilities include:

-Use Service Management System(s) to log, update, follow-up, close and archive customer requests.
-Follow call policies and fulfilment procedures and Siemens business conduct guidelines and standards to log, update, fulfil and close customer requests.
-Escalate customer complaints to Management or Service Manager as appropriate.
-Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.
-Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.
-Provide a limited help desk facility to deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.
-Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Siemens Departments and Third Party Suppliers.

The successful candidate will have previous work experience in service coordination with a strong focus on ensuring customer satisfaction. You will have strong analytical skills, with experience using SAP advantageous. Your excellent interpersonal skills and ability to work well in a team environment will ensure your success in this role.

In return, we offer a rewarding team environment, a commitment to your ongoing learning and development.

If you want to join us in transforming the way healthcare is delivered, get in touch with us.

Applications close 27 July 2018 or sooner if sufficient applications are received.