Customer Service – Pronto Experience

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service – Pronto Experience

• Global market leader in Lubrication Equipment| Based in Turrella • Collaborative team environment | Busy inbound contact centre

Summary about this job

Customer Service - Call Centre

Company: Private Advertiser

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-8706-2491

Fax: +61-2-6406-8122

E-mail: n\a

Site:

Detail information about job Customer Service – Pronto Experience. Terms and conditions vacancy

 

CUSTOMER SERVICE REPRESENTATIVE

  • Global market leader in Lubrication Equipment| Based in Turrella
  • Collaborative team environment | Busy inbound contact centre
  • Full time or Part time role available for the right candidate | Competitive salary on offer

    Macnaught Pty Ltd. is a 100% Australian-owned company based in Turrella, Sydney, which designs and manufactures a wide range of high quality equipment for the lubrication and fluid transfer industries e.g. grease, oil & fuel pumps and guns, hose reels and flow meters.

    Reporting to the Sales Manager, an opportunity now exists for an experienced person to be part of a fast-paced customer service team. Areas of focus will be:

    Customer Focus/Communication

    *Order placement and responding to customer enquiries; resolving issues clearly & positively

    *Work with internal stakeholders to resolve issues such as stock availability and participating in the DIFOT process;

    *Ensure all customer orders are entered into the system accurately after checking product availability & relaying information to the customer

    * Ensure all documentation incl invoices, picking slips etc are despatched with the shipment

    * Pronto ERP experience is preferred: Order Entry, Service module, warranty processing, export orders         processing, RA’s, etc.

    * Export orders processing, customs documentation, freight forwarders booking, shipping documents etc. essential.

    * Experience in handling high volume of calls.

    Systems & Processes

    *Drive activities and metrics to improve productivity and customer service quality

    * Create new processes and activities that will support business initiatives and achieve growth targets

    The successful candidate will have a strong customer service focus and have:

  • Minimum of 2+ years previous experience in a similar role
  • Change management & performance management experience in a team environment
  • Technically-oriented, well-organised & good attention to detail
  • Experience in industrial – mechanical products preferred
  • Computer literate with strong systems orientation - ability to operate Pronto, Word, Excel and Microsoft Outlook are essential
  • Self-motivated but also able to work as a team member

    Applications by email only to [email protected] quoting  CUSTOMER SERVICE in the subject line.  As we expect a large number of applications, only successful candidates will be contacted to set up interviews.

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