Assistant Customer Experience Advisor

Summary about this job

Detail information about job Assistant Customer Experience Advisor. Terms and conditions vacancy

• Be part of a State and Nationally Awarded NSW Government organisation
• Be part of our dynamic Contact Centre environment
• Work in partnership with the business and stakeholder

• Be part of a State and Nationally Awarded NSW Government organisation
• Be part of our dynamic Contact Centre environment focussed on the delivery of excellence in customer service
• Work in partnership with the business and stakeholders to optimise efficient operation of client contact
• located in either Maitland, Gosford or Lithgow which will be operating within the bandwidth of 6am til 10pm
• Ongoing

 
About the Department
Revenue NSW is a division within the NSW Department of Finance, Services and Innovation. As NSW's principal revenue agency, Revenue NSW administers State taxation and revenue, manages fines and administers grants and subsidies for the people of NSW.
 
About our Division
Within Revenue NSW, the Collections division is focused on brokering resolutions for the people of NSW. We are proud of our State and National awards which recognise growth, collaboration, engagement and service delivery. Placing customers at the heart of everything that we do, our team of innovators and solution experts keep up to date with technology and industry trends to support and provide the most efficient, easy to use service for the community.
 
About the Opportunity 
 This opportunity allows you to provide resolutions for the people of NSW and contribute to a prosperous, safe and fair society by collecting revenue, resolving fines and recovering debt. The department is currently undergoing major change and reform and will be leading the way in working digitally. Be part of a team that prides themselves on the quality and efficiency of the service they provide NSW.
 
What skills, background and experience do I need to be considered for this opportunity?
 

• Experience in coaching, guiding and developing staff to deliver superior customer service and achieve performance outcomes in a multi-channel environment
• Demonstrated ability to identify, analyse and implement continuous improvement opportunities to improve quality outcomes for customers.
• Demonstrated ability in interpreting and applying legislation, developing and maintaining policies and procedures in a high volume environment.
• Ability to resolve escalated and complex customer enquiries
• Ability to work collaboratively to develop productive internal and external working relationships and processes to achieve business outcomes

You will need a strong commitment to achieving results, exceptional customer service skills and strong attention to detail.  You will need to show tenacity and resilience and have a determination to continually develop and contribute to improving the business.

 

Learn more Please review the Role Description For enquiries regarding this position, please contact Kate Sharman, (02) 4004 5210. Understand more about the Department of Finance, Services and Innovatio [link removed]n.

Closing date 29 July 2018 [11:59PM] your application should include a two page cover letter addressing the job capabilities, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.

Salary Grade 5/6 maximum salary package up to $102,002  Package includes salary ($83,403 ? $92,025),  employer?s contribution to superannuation, commensurate with skills and experience.

Job Status Ongoing role under the Government Sector Employment Act 2013

Apply now at I work for NSW (formerly Jobs.NSW) Should you encounter any technical problems, please contact their helpdesk 1800 562 679.

 

Job reference 00006C45

The Department of Finance, Services and Innovation is an EEO employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At DFSI, we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work flexibly