Support Services Specialist - Parkes and Young - FT - Temporary

All vacancies of AustraliaCall Centre & Customer ServiceSupport Services Specialist - Parkes and Young - FT - Temporary

Service NSW - Award-Winning organisation - professional, focused and passionate about customer service

Summary about this job

Customer Service - Customer Facing

Company: ServiceNSW

Location: Dubbo & Central NSW

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-6947-4833

Fax: +61-3-4862-4685

E-mail: n\a

Site:

Detail information about job Support Services Specialist - Parkes and Young - FT - Temporary. Terms and conditions vacancy

Expressions of Interest are invited to create a talent pool for a number of Temporary Full Time (12 months with possibility of extension or permanency) Support Services Specialist roles in Parkes and Young, NSW.


Locations: Parkes and Young.


About Service NSW

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience, every day and in every way.

 

Established in 2013, and tasked to make it easier for citizens to do business with Government no matter where they live, Service NSW continues to establish and expand its network of online and phone based services, as well as providing an innovative network of one-stop shops in metropolitan, regional and rural locations throughout New South Wales.

  • Do you get satisfaction from providing a consultative approach to helping people?
  • Are you someone who is passionate about providing exceptional, individualised customer service?
  • Are you looking for an exciting opportunity with career growth, in a role that really makes a difference?

The Service NSW team is committed to making a difference, and we continually calibrate our work against the core values of passion, teamwork and accountability to ensure our focus is always on the customer.

 

Requirements of the Support Services Specialist role:

  • Maintain an in-depth knowledge of the breadth of a variety of Government services, assistance packages and initiatives that customers may be eligible for to be able to provide personalised, consultative and high quality support to customers of NSW in determining eligibility
  • Assist eligible customers with the application process for support packages and services via multichannel delivery methods including face to face, telephone and through various technology applications 
  • Ensure accurate case notes are recorded from customer interviews and refer customers where necessary to authorised experts, whilst working with a variety of information sources from a range of Government agencies to find solutions for customers
  • Contribute to the success of Service NSW objectives as a Service Centre team member, and assist in Service Centre operations as required
  • Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Hours of Work: 
  • Full-Time 35 hours per week
  • You will be required to work one Saturday a fortnight if your Service Centre is open 6 days a week
  • Flexibility is required to work on a rotating roster between Service Centres’ operational hours.
Remuneration:
 

Package for Support Services Specialist roles includes a base salary range of $75,749 - $79,607, plus employer's contribution to superannuation and annual leave loading. 

 

Please note that employment at Service NSW is subject to a satisfactory Criminal Records Check.

 

To find out more details about the advertised roles, please refer to the Role Description 

 
How to apply:

To apply for this role you need to submit an application through the NSW Government job site http://iworkfor.nsw.gov.au

 

Provide a covering letter and resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.

 

We encourage you to apply early for this position. Applications close on 29 July 2018 [11:59pm].

 

For any technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email [email protected] between 8:30am - 5:00pm, Monday to Friday.

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