Claims Consultant
This role be will responsible for providing a high level of Claims service to our GFS customers in regards to their policies.
Summary about this job
Customer Service - Call Centre
Company: Greenstone Financial Services
Location: Sydney
Work type: Full Time
Salary: $58,710 + Super
Phone: +61-7-3724-7858
Fax: +61-2-1736-4748
E-mail: n\a
Site: n\a
Detail information about job Claims Consultant. Terms and conditions vacancy
- Fantastic Opportunity with an Industry Leader
- Company Gym, Free Weekly Lunch, Monthly Massages
- Potential for on-going career progression
Greenstone Financial Services is one of the fastest growing and most successful direct insurance companies in Australia respresenting blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths.
The opportunity:
The Claims Agent will have responsibility for the processing of all Claims that are made by customers. They will need to liaise with external stakeholders/partners, re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification as needed. Paramount is to ensure that the customer claim is managed in a timely manner, whilst also managing the process and procedural requirements of the business.
Duties Include:
- Providing a high level of claims service outcomes to meet productivity standards and KPI's
- Take inbound/outbound calls and respond to email enquiries from customers and internal departments
- Request, process and lodge claim formsPreparing invoice and claim payments
- Review customer eligibility for a claim as per the Product Disclosure Statement
- Arrange continuance of cover and refunds where available
- Review the completed claim forms to ensure all requirements are received
- Ensure that claims are managed in a timely manner whilst also adhering to the process requirements of the business
- Ensure all relevant Claims documentation is maintained to the expected standards of Greenstone
- Maintain all records related to the claims and also submit related claims to management for sign off
To be successful in this role you will need to have:
- Commitment to the delivery of exceptional Customer Service on all customer claim interactions
- Strong commitment to Team environment
- Excellent complaint and conflict handling skills
- Highly empathetic
- Ability to build and maintain rapport
- Excellent listening and verbal communication skills
- Adaptable to change
- Attention to detail and highly organised
- Very good problem solving ability
- Able to work under high pressure and meet strict deadlines
- High degree of analytical ability
- Call centre experience essential
- Claims experience advantageous
What's in it for you?
- Onsite cafe
- Free parking
- Free onsite company gym
- Monthly massages and weekly free lunch
- Training and career development opportunities
- Quarterly awards celebrations, annual conference and many other great benefits
Visit www.greenstone.com.au for more info or Apply Now