Customer Service Team Leader
Goodstart Early Learning is looking for experienced customer contact centre team leader who would love to join our Solution Centre.
Summary about this job
Supervisors/Team Leaders
Company: Goodstart Early Learning
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-6889-5798
Fax: +61-7-8060-7342
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader. Terms and conditions vacancy
- National Organisation
- Not-For-Profit Salary Packaging benefits
- Discounted health care and access to employee wellbeing program with BUPA
Goodstart Early Learning is looking for experienced customer contact centre team leader who would love to join our Solution Centre in a full time capacity. As the team leader of a multi-channel sales and service contact centre, you will be responsible for driving performance that exceeds our customers requirements.
We’re looking for someone to oversee a team in our newly created contact centre or as we like to call it- solution centre! We have over 650 sites nationally and numerous internal departments who rely on us to make their lives easier. The ideal candidate will love to coach and train others, be curious by nature as we like to reward creative and innovative solutions that solve our customers problems and be passionate about their team’s performance.
The role
- Full time Mon-Fri 38 hours
- Murarrie location
- Immediate start
Key responsibilities
- Maintain agreed SLA’s
- Drive first contact resolution culture across your team
- Ensure your team meet and exceed all KPI targets
- Complete staff 1:1 engagement sessions
- Complete call evaluations for your team
Requirements
- Minimum 2 years’ experience as a team leader in a contact centre environment
- Previous experience with applications support will also be looked upon favourably
The benefits:
- Childcare discounts – up to 30%
- Onsite parking
- Not-For-Profit Salary Packaging benefits which reduces your taxable income to increase take home pay
- Flexible work arrangements in line with the changing needs of the business
- Discounted health care and access to employee wellbeing program with BUPA
- Ongoing support for training and professional development
- Exclusive discounts on travel, gym memberships, Apple and Dell products, and more….
Goodstart is committed to child safety, with a zero tolerance of child abuse, and expect all our employees to reflect this commitment.