Technical Customer Service Officer

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Seeking a hands on technical customer service officer for a family run business with great career opportunities.

Summary about this job

Other

Company: Page Personnel

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-3-9382-4701

Fax: +61-8-9371-5643

E-mail: n\a

Site:

Detail information about job Technical Customer Service Officer. Terms and conditions vacancy

  • Booming business
  • Great career progression opportunities

Seeking a hands on technical customer service officer that understands the needs of the client but knows when to push back. Supportive family run business that is looking to bring on staff that will add value to their business.

Client Details

My client has really found their niche in the market where they distribute designer outdoor products. They are currently in a great market so are looking to expand their team. Their service team is small yet well established and offer fantastic on boarding. This is a great opportunity to join a great company in a booming market.

Description

The Technical Customer Service Officer will be responsible for all technical support to their customers that are both B2B and B2C. Using high levels of customer service, you would be expected to offer solutions and advice to customers whilst liaising with engineering and product development. Working within a small team, success within the role will be measured by the quality of service and adhering to procedures and time frames.

Profile

The successful candidate will have:

  • Experience within a technical customer service position

  • Fantastic phone manor

  • Ability to understand complex issues and offer solutions

  • Ability to work within existing processes

  • Manage both phone and email enquiries

Job Offer

This is a fantastic opportunity to join a welcoming and supportive organisation. The majority of staff are well tenured and are seeking like-minded people. This position offers great career opportunities to progress into different areas of the wider business. The company always looks to promote within and support their existing staff. The role offers on-going training to support you throughout your first few months in the business.

To apple online please click the "Apply" button below. For a confidential discussion about this role please contact Jacqueline Smith on +61 3 8616 6218

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