Business Concierge - FT/Temporary Up to 12 months
Unique opportunity to join Service NSW within our Easy to do Business division as a Business Concierge!
Summary about this job
Other
Company: ServiceNSW
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-7214-9745
Fax: +61-3-9897-5066
E-mail: n\a
Site: n\a
Detail information about job Business Concierge - FT/Temporary Up to 12 months. Terms and conditions vacancy
Service NSW
Business Concierge
SNSW Grade 5/6 ? The package includes base salary starting at $75,749, plus employer's contribution to superannuation and annual leave loading.
Location ? Support Office ? Haymarket/Wynyard
Employment Status - Temporary Full Time (End date: 30/06/2019) with the opportunity to be extended or become ongoing
About Service NSW
Established in 2013, at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience! The Service NSW team is committed to making a difference. Our work is continually calibrated against core values of passion, teamwork and accountability to ensure focus is always on the customer.
Primary Purpose of the Role
The Easy to do Business team, as part of the Service NSW Support Office, plays a pivotal role in representing Service NSW and it?s Delivery Channels, i.e. Service Centres, Middle Office, Contact Centres, & Digital, to deliver on the NSW Governments commitment to cut red tape, making it faster & easier to start, grow, stay and exit a business.
The Business Concierge will be client-facing and provide a range of project support and coordination within the different Delivery Channels & the Easy to do Business product team, including preparation of documentation, research, reporting, implementation and daily activities to achieve established project objectives.
The Business Concierge will also be required to deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible, and should be able to utilise expert specialist knowledge to deliver a courteous, accurate and efficient resolution to customer enquiries through a range of media including phone, email, video, online click-to-chat and/or other channels.
Key accountabilities and responsibilities include:
- Provide a range of project management and support services, including preparation of reports and briefs, coordinating resources, maintaining project documentation and implementing project plans Prepare and maintain project documentation for reporting, monitoring project plans to standards in line with SNSW Support Office methodology
- Assist the product and engagement teams to complete tasks and implement project plans to ensure agreed outcomes are achieved.
- Source, collate and compile data and information to identify emerging issues and track and report on project progress against established milestones and deliverables
- Communicate with a range of stakeholders to provide updates regarding project status and implementation issues, and to facilitate consultation, exchange of information and support project completion in line with project plans
- Demonstrated experience in providing valued service in a Support Office or front line service environment
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
- Liaise with agencies & local government authorities regarding the referral of complex enquiries and transactions
- Acknowledge, resolve and record customer complaints and escalate any unresolved issues
- Perform work as required in line with capabilities to contribute to the success of Service NSW objectives
Essential Requirements:
- MUST be an Australian Permanent Resident or Australian Citizen to apply for permanent roles within Service NSW.
- Proficiency in Microsoft Office suite, G-Suite, and VISIO
- Proficiency in Salesforce
How to apply:
To apply for this role please submit an application via the NSW Government Jobs website, http://iworkfor.nsw.gov.au. When applying you need to provide:
- Cover letter (maximum of 1 page)
- Resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.
- Answer all application questions
Please note that your employment at Service NSW is subject to a satisfactory national criminal record check.
Applications close on: Friday 27^th July 2018 [11:59 p.m.]
Want to know more?
Further information about this opportunity can be found in the attached Role Description, alternatively for a confidential discussion about this role please contact Antony D?Cruz via email [email protected] or by phone on 0425 298 619. For more information about the Service NSW recruitment process please contact Natalie Elliott via email [email protected]
For any questions related to technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email [email protected] between 8:30am - 5:00pm, Monday to Friday.