Client Contact Representative - August start date

Summary about this job

Detail information about job Client Contact Representative - August start date. Terms and conditions vacancy

Our client, a global organisation, has a fantastic opportunity for someone who will enjoy working in a highly successful and friendly customer service team.
  
The successful candidate should enjoy working in a highly motivated atmosphere. Our client offers excellent career development prospects and training to become the best in the industry. As a member of the Customer Service Team, you will primarily be responsible for providing exceptional service experience for existing and potential customers.
  
  
Key responsibilities:

• Willingness to provide outstanding client service at all times is essential.
• To ensure high standards of customer service by providing solutions, using an exceptional telephone manner, giving accurate information and following up promptly.
• To ensure high standards of accuracy on outgoing information to optimise efficiency of the department and to grow and maintain strong business reputation.
• Learn and maintain an understanding of technical aspects of core and specialised products.
• Provide feedback regarding process improvements and to improve the customer experience.
• Successfully maintain relationships with customers.

   
The successful candidate will have the following:

• Previous experience and knowledge in taking outbound and inbound calls from existing and potential customers is advantageous.
• Strong interpersonal skills with a proven ability to build and maintain relationships.
• A history of consistently providing exceptional client services at all times.
• The ability to multi task and manage conflicting urgencies.
• Strong verbal and written communication skills and be highly articulate.
• Proficient with Microsoft Office.
• Strong team player with a positive attitude.
• Target driven and team orientated.
• Demonstrated ability to learn new practices and procedures.

Please apply today by sending your CV in word format.