Digital Fraud Assessment Analyst

All vacancies of AustraliaCall Centre & Customer ServiceDigital Fraud Assessment Analyst

As a Digital Fraud Detection Analyst, your role will focus on delivering excellence in customer service at all times.

Summary about this job

Customer Service - Call Centre

Company: Commonwealth Bank - Enterprise Services

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-2958-3926

Fax: +61-7-5617-8987

E-mail: n\a

Site:

Detail information about job Digital Fraud Assessment Analyst. Terms and conditions vacancy

The Role

Your main responsibilities are not limited to but include;

  • Comply with the Statement of Professional Practice and the Group’s policies at all times, maintaining a high moral and ethical standard
  • Capacity to act in a discrete and confidential manner
  • Being aware of all legal and regulatory requirements and internal compliance policies relating to your role
  • Perform all tasks related to the execution and completion of all monitoring services in GFMS in accordance with agreed Service level Agreements (SLAs) as per Customer Value Proposition (CVP) and also with the Group's policy, GS & A standards, relevant industry standards and regulatory expectations.
  • Pro-actively identify and drive Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiency
  • Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained
  • Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties including other teams in GS&A and staff from other Business units

    Your Skills and Experience

    In order to be successful in this role, it is essential that you have;

  • Completion of higher education (year 12) or the agreed TAFE equivalent
  • Customer service experience
  • Tertiary experience desirable but not essential
  • Sound written and verbal communication skills
  • Strong attention to detail including making sound decisions based on the understanding of the business, analysing data and applying common sense
  • Ability to resolve basic customer complaints
  • Strong problem-solving and decision-making capability
  • Good knowledge of computer systems and software (MS office suite)
  • Financial Services Experience not essential but highly desirable

This role will require you to work on a 24/7 rotating roster so you must have availability to work in a rostered environment.

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