Technical Service Officer

Summary about this job

Detail information about job Technical Service Officer. Terms and conditions vacancy

• Great work environment
• Career advancement
• National Company

Technical Service Officer


About the company:

My client is a leading National Australian company within the industrial manufacturing sector. Manufacturing metal products for the architectural, civil, construction, industrial and mining industries the infrastructure sector. 


About the role

The Technical Service Officer will work off a CRM system (pronto) creating quotations and creating orders that come in from Clients, Account Managers and other sources. Providing technical advice when required and offering product solutions, when stock not available. Daily interaction with clients in regards to these orders of supply and logistics, manufacturing lead times etc.   

Be willing to ask questions, challenge the status quo to enhance our productivity, efficiency and service offerings.

Product training will be given. 

Key Responsibilities

• Managing customer enquiries over the phone, via email and face to face
• Data entry
• Respond to customer queries related to their orders
• Providing technical advice
• Taking quotes and order processing
• Follow Up on existing quotes and customers
• Liaising with both the sales and warehouse team
• CRM management

The successful candidate will stay abreast of customer needs and requirements to ensure that they are satisfied and encouraged to repeat business.

The focus of this position  is to explain all the benefits and uses of products including fabricated and off-the-shelf lines and enhance the sale of associated products when core products are ordered.


Benefits and perks

Welcoming and supportive team environment, interesting induction program and training across multiple product brands. This is also a fantastic opportunity to join a company that offers great potential for future advancement.

Secure on site parking - bus route outside their front gate. 30 min walk from the nearest train station. 


Skills and experience

• Have at least 2 years' experience in a customer service/sales environment or a corporate environment with interact with clients solving problems,
• Have a background in contacting customers, following up on outstanding quotes and qualifying leads.
• Come from a manufacturing environment where initiative was constantly uses - would be advantageous. 
• Have a positive can do attitude with clear communication – you will be chatting with all manner of customers so it is vital you can communicate clearly and effectively
• Good time management skills
• Be able to expedite customer orders to ensure DIFOT
• Experience working in the steel industry - Advantageous.  

If you feel you have the skills and passion for this role and wish to make a different please submit your resume via the apply now button.

Only applicants with the right to work in Australia will be contacted. 

For a confidential discussion or if you have a question contact Michael Knight on 02 85152703.