Retention Officer

Summary about this job

Detail information about job Retention Officer. Terms and conditions vacancy

• Retentions Officer within a friendly and supportive culture
• Excellent CBD location - newly renovated, fresh offices
• $60,000 + Super + Commission + Discounted Health

Our client is a market leader in the financial services industry, they are passionate, professional and are focused on exceeding customer's expectations. They care about their staff and are always looking to provide opportunities for growth and development.

About this Retentions role:

• Take inbound calls from customers and brokers who are enquiring about leaving
• Make calls to customers who are flagged as at-riskBuilding rapport with customers 
• Handling their objections in a natural manner  
• Educate customers on the benefits within their existing product
• Conduct loan comparisons for the customer
• Negotiate to find the best outcome from customer and company
• Feed back any changes to the relevant team for processing

What's in it for you?

• An excellent company culture with friendly team mates
• Progression opportunities- this company are rapidly growing and love to promote dedicated staff
• CBD location close to Wynyard station
• $60,000 + Super + Commission
• Discounted Health Insurance
• Fantastic training
• Continued support throughout your career with our client

The ideal candidate will have:

• At least one year's experience in a Retentions role
• Sales experience with strong customer service skills will also be considered
• Working knowledge of the mortgage lending industry
• An ability to work autonomously within a team
• Excellent verbal skills
• A bright, can-do attitude in a fast-paced environment

If this sounds like a role you'd love, please apply now- or share this ad with someone you think would be great!

Please note, we can only accept applicants with full working rights for this role.