Part Time Customer Service
12 month fixed term customer service job with a State Government organisation, CBD location, Part Time Hour.
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-8088-6288
Fax: +61-2-8084-4573
E-mail: n\a
Site: n\a
Detail information about job Part Time Customer Service . Terms and conditions vacancy
- Part Time Hours Offered - 18 hours a week
- 12 month fixed term contract
- Multiple Positions
12 month fixed term customer service job with a State Government organisation, CBD location, Part Time Hour.
Your new company
Our public sector client requires several experienced and engaging Enquiries Officers to join their professional and friendly team right in the heart of the CBD.
Your new role
You will be the primary point of contact for all inbound calls from the general public regarding consumer related queries.
- You will provide accurate information to general queries
- You will provide consultative information in regards to legislation and law
- You will be working in a supportive team and environment
- You will be required to document calls in a timely and accurate manner
What you'll need to succeed
To be successful for this position you will have to have the following experience:
- You will need to work 18 hours per week over 3 days a week
- 2 years in a contact centre environment is mandatory
- Government experience or dealing with legislation is highly regarded
- You will have exceptional interpersonal and written communication skills
- You will have a customer focus with a commitment to always provide a positive approach
What you'll get in return
- You must be available for the first two weeks to do full time training
- You will receive a 12 month fixed term contract
- You will receive classroom based training and ongoing support that will set you up for success
- You will receive an annual salary with annual leave and sick pay
- You will the opportunity to gain experience for a reputable government organization and the opportunity to consult and educate the general public
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jennifer Culham on 96049690 [tel:96049690] for more information.