Customer Service Manager

This highly successful business is experiencing on going growth and an increase of market share due to their outstanding level of customer service and robust strategic plan.

To continue to deliver exceptional service they are seeking the expertise of a Customer Service Manager who is highly skilled in creating and enhancing all aspects of the customer experience. 

Managing a small team of Customer Service Specialists in Perth and Sydney, the successful candidate will work closely with various departments including operations, procurement and warehousing. 
 
Duties will include:

• Coaching and developing a growing team
• Problem solving, conflict resolution and frontline support
• Lead the team to identify new sales opportunities
• Management of online ordering system including customer set up
• Identifying trends in non-conformance and enhancing customer experience
• Continuous improvement of sales order processing, order fill rates and sales trends to ensure KPI’s and targets are achieved
• Direct management of the NPS score, analysing customer feedback, researching issues and actioning changes across the business
• Strategic planning and presenting cases to the Executive team

 
As part of the management team you will become a pivotal part of the business and the voice of the customer. Your ability to identify process improvements whilst increasing customer satisfaction will ensure your success in this fast paced role. 
 
To apply for this role please send your resume to Heidi Gamble via the link provided.