Customer Experience Team Member
Western Water is currently seeking enthusiastic and experienced customer focused professional for a part time role.
Summary about this job
Customer Service - Call Centre
Company: Western Water
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-9924-8954
Fax: +61-8-9819-2972
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Team Member. Terms and conditions vacancy
- Full time role (Monthly RDO)
- Salary $56,111 - $60,924 plus 9.5% super
- Join our dedicated Customer Contact Team
- Full time role with monthly RDO
- Salary $56,111 - $60,924 plus 9.5% super
- Join a trusted, innovative organisation with an excellent reputation and a great culture.
Western Water is a modern forward-thinking water utility business, operating in one of Australia's fastest growing regions. With a real drive to innovate and become better at what we do, we are proud of our customer focus, people-centric culture and our strong connection with our local community. Our dedicated teams are diverse with a wide range of skills.
Our Contact Centre Team is currently seeking an enthusiastic and experienced Customer Experience Team Member who is excited by innovation and customer service, with excellent attention to detail and a genuine interest in contributing to better customer and community outcomes.
The role will be responsible for:
- Providing excellent customer service to customers through our busy contact centre through webchat, telephone and email/traditional correspondence
- Back office administration for customer accounts
- Contributing to a strong, professional team which has a can-do attitude
Our ideal candidates will have:
- Exceptional attention to detail
- A great personality and strong work ethic with a commitment to uphold the Western Water Values at all times
- Previous experience in a customer service centre
- The ability to learn new tasks quickly and adapt to changing processes
- Great computer skills
At Western Water we care for our people, support balance and flexibility, and are committed to the professional growth of our employees. If you want to work with talented, passionate people where you can make an impact and see the results of your hard work, we encourage you to apply. We also encourage job applications from Aboriginal people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.
For a copy of the Position Description, please visit http://www.westernwater.com.au/About/Work-with-us/Current-opportunities
To apply, please submit your resume and a cover letter demonstrating your relevant experience to [email protected]
Applications close Monday July 23rd, 2018