Senior Manager - Customer Support
Based in Mulgrave, you will actively promote a culture of customer care within the National Customer Support Department (NCS).
Summary about this job
Management & Support
Company: Mazda Australia
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-6255-2736
Fax: +61-2-1983-1658
E-mail: n\a
Site: n\a
Detail information about job Senior Manager - Customer Support. Terms and conditions vacancy
You’re confident. Driven. Ambitious.
You’ve got a clear vision for the future.
You don’t settle for second best.
We have a lot in common.
At Mazda, it’s Stylish, Spirited, Insightful thinking that has resulted in the creation of some amazing driving technology that inspires customers around Australia. This is the chance to forge our visions for a strong future – to become part of a motoring organisation that has enormous passion and energy. There’s nothing you love better than a challenge – the fact that you’ll have plenty of autonomy to rise to that challenge is a prospect that really appeals to you.
Based in Mulgrave and reporting to the National Manager – Customer Support / Ultimate Customer Experience; you will actively promote a culture of customer care within the National Customer Support Department (NCS). Customers include our dealer network and vehicle owners.
You will develop and maintain strategic initiatives to achieve organisational objectives, provide strategic direction, leadership and management, and engage stakeholders to ensure that objectives are achieved. In addition, you will monitor the performance of key programs, and manage and develop the annual Goodwill budget.
The key to success is outstanding team leadership, coupled with the establishment of strong relationships with both internal and external stakeholders.
Degree qualified (in a business related discipline), it’s clear that you have tremendous passion for the Automotive industry and your 5+ years of contact centre management experience will be well utilised. It goes without saying that you’ll be a first class communicator – a true professional with the capacity to influence and negotiate with a wide audience. Your sound understanding of Australian Consumer Laws (ACL) and dealership sales and service operations, will stand you in good stead.
Interested? Send your details to [email protected] quoting reference SMCS-VIC in the subject line. Applications close on Friday, 27 July 2018.