Quality Assurance Specialist

Summary about this job

Detail information about job Quality Assurance Specialist. Terms and conditions vacancy

• A fantastic career opportunity within a rapidly growing business
• Rewarding and inspiring career opportunity
• Join a team of dedicated and passionate people

With over 4,800 people, and revenues of over $1.1 billion, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.
  
Due to continued growth, Datacom are seeking a Quality Assurance Specialist to join our new team in Adelaide. As the QA Specialist you will be responsible for the delivery of quality monitoring and framework in addition to coaching and supporting the operation to ensure service levels are met. 

About the Role: 

• Quality Call Monitoring 
• Deliver process improvement initiatives with the aim of improving business outcomes
• Providing support for CSRs and leadership team to ensure compliance to the Quality Framework 
• Assist with roll-out of training as required
• Liaise with the client and stakeholders to ensure calibration of the support team
• Analyse data to identify trends and present back to key stakeholders
• Lead department meetings with stakeholders to address performance and improvement
• Other ad-hoc duties as required

About You:

• Experience working within a Contact Centre environment
• Experience in Quality Assurance
• Knowledge of organising and running focus sessions
• Knowledge of Quality Framework, Contact Centre operations, and Performance improvement strategies
• Solid verbal and written communication skills
• Knowledge of MS Office
• Ability to delivery Training/Coaching
• Proficient time management skills
• Strong stakeholder management and ability to influence peers
• Australian Citizenship and ability to pass a criminal history check

At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer flexible working arrangements, a corporate wellness program and provide you with the technology to enable you to work efficiently.

Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.

How to Apply:

To apply, please submit your resume to Sarah Davis, Recruitment Coordinator by clicking APPLY NOW.