Customer Care Officer

Summary about this job

Detail information about job Customer Care Officer. Terms and conditions vacancy

Exciting opportunity to work for a forward thinking not-for-profit where you can add value and make a difference through building strong and quality relationships. Working x 3 days per week (flexible on days).  Inner West Location.
 
RESPONSIBILITIES:

• Build and maintain quality relationships with supporters - new and existing
• Respond to a range of enquiries and providing a high level of service - change details, tax receipts and more
• Inspire supporters and grow loyalty in order to increase revenue
• Making outbound calls to chase up missing payments, add new cards etc.
• Inputting donations into the database
• Address supporter needs and resolve any issues in a timely manner
• Contribute ideas to improve and streamline processes

 
SKILLS:

• Demonstrated customer service experience
• High level communication and relationship skills
• Good organisational skills
• Ability to work in a team
• Sound computer skills, especially with MS Office

 
If you are interested in this opportunity, then hit the apply button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail [email protected]