Service Call Centre Operator

Summary about this job

Detail information about job Service Call Centre Operator. Terms and conditions vacancy

Advanced Business Technologies (ABT) is one of the largest Independent Office Equipment Dealers in Queensland as well as being Sharp Corporations largest Dealer in Australia. We operate and have Branches in Northern NSW, Gold Coast and the Brisbane Greater Metropolitan area. We provide exceptional industry leading service response times, with a large, dedicated and highly qualified Field Service Team.  We are seeking an additional Service Operator for our Brisbane (Coorparoo) Office to receive inbound customer service calls and to allocate jobs to our Field Team.

The role

In this role you will work across our busy Call Centre and Field Service teams to provide our customers with exceptional customer service, day in day out. You will receive inbound service calls and use intelligent service and GPS systems to record customer information and allocate service calls to your assigned Field Service Team. We offer a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring to the position.

About you

To be successful for this position, you will require:

• Some experience in a customer service role is desirable, but not essential
• Exceptional interpersonal, communication and resolution skills
• Sound computer skills
• A professional, polite, calm and empathetic phone manner
• Ability to multi-task and prioritise your work load
• A passion for customer service is an absolute must!
• Fantastic attention to detail
• A professional approach and positive attitude towards your work and team mates
• Ability to work to deadline with ease

• Professional and positive attitude
• Able to learn new systems quickly
• Able to work autonomously when required
• Reliable and hard working

To register your interest, please forward a copy of your resume` by clicking the APPLY NOW button.