Customer Service Team Leader
Use your industry experience in FMCG to lead a high-performing team in a very successful and rapidly growing global business
Summary about this job
Supervisors/Team Leaders
Company: u&u. Recruitment Partners
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-9621-5153
Fax: +61-3-9322-5095
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader . Terms and conditions vacancy
- Competitive salary package plus attractive bonus incentive
- Innovative and supportive company culture that promotes work-life balance
- Located in Smithfield with free onsite parking
About the Company
Rare opportunity to take ownership of the Customer Service team in this global FMCG leader. Due to a recent internal promotion a vacancy has become available to lead and mentor a customer service team of five staff and manage all day-to-day operations of the team.
About the Role
The key responsibilities of this position will include the following:
- Oversee all day-to-day operations of the team;
- End-to-end to order management;
- Escalated issue resolution;
- Maintain relationships and effective communication with all internal and external stakeholders; and
- Performance management and training for all staff in the team.
Skills & Experience
- Must have recent experience working in a similar Customer Service Team Leader position within a similar FMCG environment;
- Exposure to working with SAP and other CRM systems;
- Experience leading, developing and mentoring a small team is essential; and
- Excellent stakeholder management skills are essential to the success of this position.
Culture
This organisation prides itself on its supportive, team-focussed and innovative culture. They foster a fast-paced environment, like most FMCG organisations, and staff are appreciative of the work-life balance and flexibility this company has to offer.
This role will most likely suit someone seeking to work close to home and utilise strong FMCG experience in customer service to take over a stable team environment and lead them forward. Immediate Start available for the right person!
How to Apply
For more information, please call Belinda Pilarski at u&u on 0405 500 946 quoting reference number 12122. Alternatively, to submit an application, please click below.
Please submit your resume in Word format only.