Analyst Card Fraud

All vacancies of AustraliaCall Centre & Customer ServiceAnalyst Card Fraud

Join the group security team and play a role in responding to card fraud incidents at the bank.

Summary about this job

Customer Service - Call Centre

Company: Commonwealth Bank - Financial Services

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-2-6742-2127

Fax: +61-2-3580-3873

E-mail: n\a

Site:

Detail information about job Analyst Card Fraud. Terms and conditions vacancy

Group Security (GS) is responsible for developing and maintaining security systems and process that will help the Bank to maintain business operations through systematic security risk identification and mitigation and incident management.

The main aim of this role to provide the required monitoring, assessment and actioning of fraud and information security incidents detected by the suite of detection tools.

Your role and responsibilities are not limited to but include;

  • Investigate the legitimacy of suspicious applications/transactions/events in accordance with GS Standard Operating Procedures
  • Action incidents alerted by the suite of detection tools and take all necessary steps to mitigae fraud and information security risks
  • Provide recommendations to your manager for new business rules to increase the effectiveness of current fraud detection systems and action if approved
  • Research fraud and security related trends and emerging issues
  • Provide support to the Detection team and the wider Incident Management team as required
  • Contribute to team performance and enhance team morale
  • Contribute to innovative ideas for improvements for GS and work on assigned projects within the Capability Maturity Model

In order to be successful in this role, you will have;

  • The ability to plan and prioritise tasks
  • The capacity to act in a discrete and confidential manner
  • Clear and audible oral communication
  • Exprience in financial crime detection or prevention is not essential but highly desirable
  • Understanding of financial services industry products and processes
  • Understanding of fraud and security issues within the banking and finance industry is also highly desirable
  • Experience in workplace computing systems

You MUST be available to work in a 24/7 rostered environment. 

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