Service Recovery Advisor

Summary about this job

Detail information about job Service Recovery Advisor. Terms and conditions vacancy

• Be the voice of the customer
• Collaborative and supportive team culture
• Work for one of the world’s leading tollway operators

Everything we do at Transurban aims to make life easier for our customers. To ensure they have a positive customer experience, ensuring the process is seamless from the backend as well as the front. We are looking for a Service Recovery Advisor to join the team on a permanent basis, where you’ll undertake a range of important account and customer management activities.

Sitting in our Customer Resolution team, you’ll be part of a department that puts people first. Together   we’ll continually explore new ways to make life better, both inside and outside Transurban. Collaboration and development are top of our agenda: we want you to make an impact that extends far beyond the job you excel at. That’s why we’ll encourage you to share your ideas as we help you pursue the career you want.

The impact you’ll have

• You'll use your strong communication skills to gather information to understand customer feedback 
• You’ll use your keen eye and attention to detail to analyse and review information to identify trends
• You’ll use your initiative to identify areas of process improvement and liaise with the business to implement change
• You’ll be engaged with the customer and act as a spokesperson and “voice of the customer” to ensure their experience is aligned with Transurban’s core values

The talents you’ll bring

• You’ll have a background in a fast paced, high volume, customer focussed role, and ready for a more challenging opportunity 
• You’ll join us with some experience in resolutions or complaints management, with the ability to understand complex and technical processes, systems and workflows
• As a strong communicator, you'll be able to clearly convey your message to various stakeholders, both technical and non-technical 
• Being inquisitive, analytical and a natural problem solver – you’ll enjoy investigating and challenging existing business processes and systems and proactively suggesting enhancements 

About us
Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across Australia and beyond. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.

Start changing the world around you. Click Apply now.