Inbound Customer Sales Consultant

All vacancies of AustraliaCall Centre & Customer ServiceInbound Customer Sales Consultant

Be the first point of contact for customer enquiries, with a focus on the acquisition and retention of EnergyAustralia customers.

Summary about this job

Sales - Inbound

Company: EnergyAustralia Services Pty Ltd

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-3317-9675

Fax: +61-2-8439-3094

E-mail: n\a

Site:

Detail information about job Inbound Customer Sales Consultant. Terms and conditions vacancy

  • Monday 27 August start date
  • Fun and vibrant contact centre, great reward and recognition programs
  • Generous employee discounts on Gas and Electricity

EnergyAustralia is one of Australia's largest energy companies providing smart, innovative energy solutions for our customers. We're in an exciting transformation and are committed to becoming a world-class organisation with the customer at the heart of everything we do.

Our Inbound Customer Sales Consultants are based in our Sales Contact Centre located in Flinders Street, and are our first point of contact for customer enquiries, with a focus on the acquisition and retention of EnergyAustralia customers.

About the role:

  • Respond to inbound customer sales calls.
  • Match customer needs with EnergyAustralia product offerings, ensuring your sales expertise successfully on-boards new customers.
  • Acquire new customers through delivery of quality customer service.
  • Proactively promote EnergyAustralia's products and services through upselling and cross selling.
  • Maintain customer information in EnergyAustralia's customer facing systems. 
  • Ensure all calls are handled in accordance with the quality standards and industry regulation.
  • Rotating roster where you must be flexible to work Monday to Friday between 8am – 9pm
  • Start Date:  Monday 27 August 2018 

 What we offer:

  • Discounted Gas & Electricity through our Employee Energy Plan.
  • Opportunity to progress your career as your experience grows.
  • CBD office location & friendly fun contact centre environment.
  • You will receive rosters 3 weeks in advance.
  • Salary:  $58,786.00 inc 9.5% super PLUS commission.

What we’re looking for:

  • Proven sales experience.
  • Excellent customer service & problem solving skills. 
  • Fantastic verbal & written communication.
  • Ability to build rapport and uncover unstated customer needs.
  • Ability to pick up on customer triggers and build trust.
  • Someone who will show a genuine interest in our customers.  
  • Passionate about working in a sales focused and target driven environment.
  • Strong computer skills. 

If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the 'Apply" button to submit your application.

Please visit our careers page on our company website for a copy of the full Position Description.

 

 

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