Customer Service Verification Agent

Summary about this job

Detail information about job Customer Service Verification Agent. Terms and conditions vacancy

• Customer Service Verification Agent – Casual
• Fantastic opportunity for advanced users of Telstra Siebel software
• Telstra Siebel Software experience is a MUST

Aida are the professionals in Sales and Marketing offering businesses a comprehensive and tailored sales solution.  We are supporting our client Telstra and the massive sales targets on the NBN National Broadband Network with our internal Call Centre located in Broadbeach.

The job role we are looking to fill is Customer Service Verification Agent of our Telstra Verification Call Centre Team.

Your role would be to work as part of a team assisting to maximise productivity. The team's activity includes Inbound and Outbound calling, processing sales orders and following up on the status of customer orders.

You will be required to take Inbound and Outbound calls from sales agents to process and verify their sales.

The Role

• Processing customer's sales orders
• Maximising contact rates and sale completions
• Delivering on productivity measures across all aspects of the your daily activity

You

• Proven attention to detail and excellent customer care
• Results focused & self-motivated.
• A Professional, enthusiastic team player
• The ability to work flexible roster Mon-Sat, 8am – 8pm

Your Background

• Demonstrated subject matter expert using the Telstra Siebel platform is a MUST.
• Experience in a call centre environment
• The ability to navigate multiple programs at once
• Clear communicator with a professional approach
• Demonstrated skill using Microsoft Excel & Word.

To apply for this role you must be a citizen or resident of Australia. 

Please apply online and attach a resume and cover letter if applicable.

Email: Please click the 'Apply Now' button below.