Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

• 18-24 Month Contract
• Immediate Start
• Rhodes, Sydney

Australia's leading manufacturing company are seeking top industry professionals to deliver a professional and expert service, providing customers with a positive experience in all aspects of the relationship.

The Role:

• Deliver a professional and expert telephone and email service 
• Retain and strengthen existing customer relationships through proactive management of customers in portfolio
• Total account management responsibility in relation to all aspects of the order to delivery process
• Customer SAP profiles maintained
• Weekly and monthly reporting as required for customer management to encompass: orders, pricing credits, out of stocks and complaints
• Manage customers current and future stock requirements 
• Receive and efficiently process orders via customer access channels (eg. phone/fax/Email/EDI)
• Provide timely and accurate advice, information and consultation on: orders and delivery of product range and general customer enquiries.
• Attend regular face to face customer visits with Account Manager to develop and maintain customer relationship

The Candidate: 

• Minimum 2 years experience in a highly valued Customer Service environment
• Administration/Data Entry/Order Processing
• High level of computer literacy
• Proven track record of excellent customer service skills
• Strong relationship building skills
• Excellent verbal and written communication skills
• Excellent and engaging telephone manner

Interested? Please click 'Apply Now'.