Marine Customer Service Technician
Are you a keen boatie, fisher or sailor and like working with marine electronics and technologies? This could be the ideal job for you.
Summary about this job
Customer Service - Call Centre
Company: Navico Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-8900-7596
Fax: +61-3-1359-1140
E-mail: n\a
Site: n\a
Detail information about job Marine Customer Service Technician. Terms and conditions vacancy
- Navico is a leading global manufacturer of marine electronic and
- We are looking for people to join our Customer Service team in LaneCove
- We support customers across the AP region and work directly with dealer networks
Job Specification
Position Title: Marine Customer Service Technician
Business Unit: APAC Service (Lane Cove, Sydney, Australia)
Reporting to: APAC Technical Services Director
Date: June 2018
Background:
Navico is global leading Marine Electronics manufacturer operating with offices in over 40 locations around the world and distribution in over 100 countries. We bring a new product to market on average every 20 days.
We have several brands including Lowrance, Simrad, B&G and C-Map with innovative solutions for customers from kayaks to large commercial vessels.
Scope of the role:
Resolve customer service end to end transactions, enquiries, and deliver service programs for our full set of products and brands.
This will entail interaction with customers over the phone, email, attending vessels as well as customer sites, managing replacement equipment, and service warehouse processes & stock.
This position is part of a wider virtual team that supports the entire Asia Pacific region.
Functional Outcomes:
- Become familiar with and explaining the use and operation of all Navico products.
- Work closely with our dealers, distributors and end users to resolve issues by providing quality support, troubleshooting and field recommendations
- Diagnose installation and operator issues over the phone, email and using remote access
- Provide technical support to end users, dealers and internal staff
- Attend vessels to directly trouble shoot and resolve issues
- Lead our Service business programs
- Transact the physical warranty equipment including receiving, testing and sending replacement equipment.
- Maintain accurate data records for fault analysis
- Identify and report any regularly occurring problems
- Manage workflow to meet customer demands, time lines and service levels
- Build and maintain good working relationships with dealers
- Attend boat shows and promotional events to aid in sales and other field technical support when necessary
- Attend and deliver training and be proactive with self learning on a continuous basis
Qualifications and personal attributes:
Skills & Requirements:
- Excellent English verbal and written communication skills mandatory, Chinese preferable
- Experience in customer service or support roles
- Ability to self-manage your day within a rostered, multi person virtual team, while multi-tasking to concurrently support many customers (current roster is M-F 08:30-19:00 but may change)
- Strong analytical and technical problem solving skills with a willingness to learn new technologies.
- Strong computer skills
- High attention to detail
- Self-motivated team player
- Current passport with no restrictions on countries.
Advantage:
- Boating and or sailing background
- Chinese language written and oral
- Knowledge of Marine Electronics
- Support roles in IT or Electronics or Software industries
Personal Attributes:
- Customer focused
- Good communicator
- Problem Solver
- Technically competent
- Organised
- Proactive learner
- High attention to detail
- Self-motivated
- Team player