Customer Service Professional - inbound and outbound
Casual customer service position - St Kilda Rd Melbourne location - customer service phone and email support for a Photobook printing company
Summary about this job
Customer Service - Call Centre
Company: Pictureworks Group Pty Ltd
Location: Melbourne
Work type: Casual/Vacation
Salary: $26.61p/h
Phone: +61-2-6034-6228
Fax: +61-7-4263-5454
E-mail: n\a
Site: n\a
Detail information about job Customer Service Professional - inbound and outbound. Terms and conditions vacancy
- Casual position available (12 - 24 hrs/wk)
- Great location near public transport on St Kilda Rd Melbourne
- $26.61 per hour
- Friendly and supportive office environment
- Fast growing business in an exciting industry
Pictureworks Group Pty Ltd is a provider of beautiful printed photobooks, calendars, posters, canvas and other products created using our free software.
Pictureworks collaborates with several of Australia's leading retailers to provide these products as well as retailing direct via our own web site. Have a look at www.albumworks.com.au
REQUIREMENTS
To meet the requirements of this role you will be:
- Articulate and have excellent written and verbal communication skills with a high level of attention to detail.
- Capable of problem solving in a clear and logical manner.
- Able to demonstrate a strong understanding of computers and the Internet.
- A positive and vibrant "can do" outlook with the customer's best interest in mind.
- Friendly and empathetic nature.
Whilst not a requirement, a knowledge of printing and photography concepts and familiarity with a CRM system would be an advantage.
These skills, coupled with a great attitude and a genuine willingness to care for customers, mean that you are both willing and capable of going the extra mile to deliver great customer service.
THE ROLE
This casual role involves providing email and phone based customer support to albumworks and our partner's customers who are creating photo books or have ordered with us and our partners. You will help them with any product, software, ordering, payment or delivery support requirements and ensure their customer experience is the best it can be. Best of all the products are beautiful and delighting our customers is a focus.
The successful applicant will report to the Customer Service Manager and will join a small supportive tightly knit team.
This is a perfect position for someone looking for casual weekday.
Please note: Hours may vary per week depending on Customer Service volume, currently we run a 9am to 6pm Monday to Friday roster with a 9am to 12pm shift on Saturdays. We are looking for the right person for an immediate start, this job may suit a uni student, photographer/designer/artist or parent looking for casual work.
YOUR APPLICATION
Please submit your application, cover letter and resume via the 'Apply' button below.
www.albumworks.com.au