Customer Service Administration Officer

Summary about this job

Detail information about job Customer Service Administration Officer. Terms and conditions vacancy

Customer Service Administration Officer
Position number: 2716

Reference number: 11444

Closing date: 11:45 pm, Sunday 29 July 2018

• Permanent full time opportunity
• $64,411.78 - $69,555.03 per annum + superannuation
• Monthly RDO

Moonee Valley City Council is seeking a highly organised Customer Service Administration Officer to support the successful operation of the Customer Service team.

Reporting directly to the Team Leader Customer Service, this position’s responsibilities include:

• Assisting with the investigation of customer complaints and escalations and responding in line with council policies, procedures and service level agreements.
• Assisting with troubleshooting of call centre telephone software issues in partnership with Information Services and maintaining a database of troubleshooting solutions.
• Assist in staff rostering, including leave management.

This position will require a high level of administrative, communication and customer service skills for both internal and external stakeholders.

You will have a demonstrated competence and experience with computer software, such as Microsoft Office and a qualification in business and/or relevant experience.

You will respond in a courteous and professional manner to our public counter, written and telephone enquiries, by providing accurate advice in accordance with Council’s planning responsibilities and policies.

In return we offer an attractive salary, a regular rostered day off (RDO) and ongoing training and career development support.

Interested in applying?

Visit our current vacancies page at https://mooneevalley.mercury.com.au and apply using our online system.

In applying for this position you are requested to please include a Covering Letter and address the Key Selection Criteria in addition to your Resume. Please note that applications that do not include these may not be considered.

Detailed information on how to apply and application requirements is available in the Application Guide found at the bottom of the advertisement on our website.

For further information please view the Position Description or contact Linda Madera on (03) 9243 1185   

Moonee Valley City Council is an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.