Customer Service Manager

Summary about this job

Detail information about job Customer Service Manager. Terms and conditions vacancy

• Initially 2 Year Fixed Term Contract
• High performance team
• Excellent remuneration based on experience

• Initially 2 Year Fixed Term Contract
• High performance team
• Excellent remuneration based on experience

We have an exciting opportunity for a driven, passionate and ambitious individual as a Customer Service Manager reporting directly to the E-Commerce Manager.  This is a true employer of choice and you will be part of a high performance and dynamic team who are one of the highest revenue generators within the company. 

This role requires someone with the ability to develop and manage customer service procedures and processes across all areas of the division including a newly created Call Centre.  You will ensure smooth operation through oversight of contract KPIs, reporting and marketing activities, and supporting the strategic objectives of the division. 

Duties include but are not limited to:

• Manage all aspects of customer service including the ongoing management of contractors
• Develop and manage customer service procedures and processes including but not limited to a small but specialised Call Centre
• Collaborate with Marketing and Revenue teams to ensure alignment between customer service strategies within the broader business
• Analyse, monitor and report on performance and customer data
• Assist in the optimisation and facilitation of commercial operations
• Liaise and build relationships with internal stakeholders including Operations, Assets, IT and Corporate Relations
• Support the E-Commerce Manager to ensure assets and systems are designed to support ROI, operational effectiveness and customer service needs are delivered in timely and cost effective manner
• Build partnerships with numerous key external stakeholders
• Provide ad hoc support and assistance to the team

The ideal candidate will have the following skills/attributes:  

• Tertiary qualifications in business-related discipline ideal
• Proven experience in a Customer Service position where you have managed and developed a team
• Experience within operations or strong commercial bent, Hospitality/Event Management, Retail Management or similar highly regarded but not essential
• Strong analytical ability (not just a number crunch, the ability to understand the numbers behind a business)
• Outstanding problem solving ability
• Calm under pressure
• Flexibility re hours as there is a requirement to attend to issues outside of standard hours on occasion
• High use of initiative and desire to go the extra mile
• Systems savvy, particularly in packages such as Excel

Why is this role perfect for you?

• The opportunity to take the skills and experience you've learnt and develop in a new and exciting industry
• Join a growing and diverse business who offer excellent career opportunities
• Be part of a high performance team in a company who offer outstanding benefits
• Excellent remuneration including Base + above average Super + Incentive

Does this role tick all of your boxes?  Are you up for an exciting new challenge? Opportunities like this are rare and exciting.  Contact Jacquie Speirs without delay by clicking on the APPLY NOW button.

PLEASE NOTE:  Only successful candidates will be contacted on this occasion. We thank you in advance for your application.