Customer Service Officer
We are seeking an experienced customer orientated individual to join our team as Customer Service Officer to assist our rapidly growing assessment cen
Summary about this job
Customer Service - Customer Facing
Company: Auto & General
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-7794-9973
Fax: +61-2-9282-1005
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Laverton location
- Join a dynamic, high performing team
- Full time role
As Customer Service Officer you will provide outstanding customer service to our customers, both in person and over the phone. In addition you will be required to undertake a range of administrative duties to support the delivery of service to our customers.
To be successful you will need to have strong interpersonal and communication skills and be committed to delivering our customers an optimal claims experience where quality, cost control and timeliness are paramount to our success. This role will be based at our Seven Hills Assessment Centre.
What you will bring:
- Experience in delivering excellence in customer service and administration tasks;
- A sense of urgency and proactive approach in driving outcomes and resolving issues;
- The ability to prioritise tasks;
- Basic to intermediate computer skills with Microsoft packages;
- The ability to establish professional relationships with a diverse range of internal and external clients;
- Maintain a standard of work that complies with policy, procedural & legislative requirements.
Who are Auto & General:
Auto & General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide
In Australia, Auto & General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via industry leading partnerships. With an Australian team of 1400+ we are now looking for talented individuals who can help drive our ambitious growth plans.
Our Benefits:
- Genuine work-life balance philosophy;
- Opportunity to purchase up to an additional 2 weeks leave per year;
- Discounts on Car, Home, Travel and Life insurance;
- Income protection insurance provided by the company;
- Access to our Employee Assistance Program;
- Discounts on gym memberships, accommodation, dental care and more.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Alternatively, for a confidential conversation, feel free to contact Kathryn Giles on 07 3142 1124,
Auto & General welcome and value diversity in the workplace