Customer Service Manager
You will represent the voice of our customer, and actively work to drive improvements in service delivery and customer satisfaction.
Summary about this job
Management & Support
Company: Cleanaway Operations Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-4842-7140
Fax: +61-3-2458-1419
E-mail: n\a
Site: n\a
Detail information about job Customer Service Manager. Terms and conditions vacancy
- Full time position - Dandenong South, VIC
- Drive change and be the ‘voice of the customer’
- A Business that promotes within
Who we are
When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies to provide sustainable waste management solutions.
The position
As the Customer Service Manager you will be accountable for driving an improved customer experience for the Liquid Waste Services Business Unit. With national responsibility, you will be based at our Dandenong South office, with travel across sites expected from time to time. As an essential member of the Business Unit (BU) Leadership Team, you will actively work to drive improvements in service delivery and customer satisfaction. You will also be responsible for:
- Driving measurable improvement in service performance through key KPI’s
- Working in partnership with key national customers and the BU to deliver continuous improvement initiatives to enhance the customer experience;
- Implementing defined customer experience initiatives
- Leading the optimisation of the Customer Contact Centres through people, metrics, processes and technology through proactive utilisation of assets employed; and
- Identifying, through data, trend and root cause analysis, process improvements for specific customer experience initiatives.
Skills and experience
- Demonstrated experience in leading and building high performing teams (20+ team members) located across the country
- Strong influencing, facilitation and negotiation skills in a matrix management structure
- Proven track record in leadership / management positions
- Excellent written and verbal communication skills which you can adapt to meet the varying needs and learning styles of stakeholders
Benefits
- Competitive salary package
- High performing business - ASX 100 listed
- Great team environment
- Committed to developing our people
How to apply
Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this sounds like the opportunity you’ve been waiting for, please forward your resume and cover letter by clicking Apply
www.cleanaway.com.au