(BBS) Project Delivery Manager (6 month contract)

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The Business Banking Services Transformation team are accountable for the delivery of strategic improvement initiatives for business banking customers

Summary about this job

Management & Support

Company: Commonwealth Bank - Business & Private Banking

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-2-9294-4121

Fax: +61-8-4010-6258

E-mail: n\a

Site:

Detail information about job (BBS) Project Delivery Manager (6 month contract). Terms and conditions vacancy

  • Are you passionate about improving technology?
  • Flexible working arrangements to be the best you can be!
  • 6 month contract based in Parramatta & Sydney Olympic Park

 

We are building for tomorrow

The Business Banking Services Transformation team are accountable for the delivery of strategic improvement initiatives for business banking customers. Our primary focus is to deliver against the following themes:

  • Leverage technology to enhance the experience offered to business banking customers;
  • Deliver enhancements to our technology, processes and policies to support the requirements of the workforce of the future;
  • Improve how we capture, use and present data to provide rich and actionable insights to our customers and business partners;
  • Develop the emerging channels for our customers to interact with us

Be part of the big picture

The Project Delivery Manager contributes to the Business Banking Services (BBS) business by delivering project/initiatives into the BBS teams. You will utilise your experiences/skills and agreed processes and tools too effectively and efficiently meet goals of the project on cost, time and quality.

 

We are specifically seeking an experience project delivery manager to lead the day-to-day management and delivery of project activities required to support Workplace Flexibility across our business, including enabling work from home technologies and policy frameworks. This is a business-led project and the role will be placed within the business, overseeing multiple streams with deliverables across people, technology, risk, training and leadership.

 

Do work that matters

Reporting to the Executive Manager Business Banking Services Transformation, you will:

  • Ensure all projects are delivered in line with project and change management processes, governance and frameworks;
  • Support the BBS businesses with project governance/management best practice; ensure best in class project management frameworks are used to effectively embed projects/change into the business
  • Maintain and manage key projects relationships across group (as required) – including but not limited to; Compliance, Legal, Finance, HR, Line 1 Risk, Enterprise Services, other BUs/Contact Centres etc.
  • Pro-actively identify mitigation & resolution of risks & issues
  • Utilise previous experiences managing complex projects in a structured and complex environment successfully (contact centre/operations environment desirable)

 

We’re interested in hearing from:

Experienced, self-motivated and passionate project managers with strong business acumen and proven delivery experience across contact centre or operations environments. The successful candidate will have the following attributes:

  • Recent achievements in meeting objectives and targets whilst working to aggressive deadlines
  • Strong demonstrated judgement & complex decision-making capability
  • Strong stakeholder management skills
  • Excellent interpersonal and communication skills
  • Excellent planning and organisational skills
  • Experience with knowledge management or remote workforce technology (desirable)

 

Our culture of inclusion

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and improving the financial well-being of people, businesses and communities. At CommBank you can be you.

 

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